Terms of service

These terms are a contract between [tên đơn vị vận hành], [địa chỉ bưu chính] ("we", "us", "our") and the organisation on whose behalf you create an account or use the service ("you", "your", "the customer"). They govern Intact Apps, a family of applications for inspection, welding and asset-integrity work (NDT Intact, Weld Intra, NDT Interval, NDT Insonify, NDT Infer, Intact QA, Intact Plant, Intact Valves), used through one account at intactapps.com. NDT Intact is one of them. By creating an account, by accepting an invitation, or by using any of the applications, you accept these terms. If you accept them for an organisation, you confirm that you are entitled to bind it. If you do not accept them, do not use the service.

Each application is a tool. Your inspections, your results, your reports and what you do with them remain your professional responsibility (section 6), and you remain responsible for keeping your own copies of your data (section 12). Those two sections, and the limits of our liability in section 17, are the heart of this agreement. Read them first.

1. Definitions

1.1 Service: the applications of Intact Apps that we make available, their websites, client portals, interfaces for programs (the API), desktop applications, verification pages and documentation, and any new feature or application we add to them.

1.2 Application or app: one of NDT Intact, Weld Intra, NDT Interval, NDT Insonify, NDT Infer, Intact QA, Intact Plant, Intact Valves, or an application we later add to the family.

1.3 Account: the sign-in of one person, held at intactapps.com, which opens every application that person has access to.

1.4 Organisation: the workspace of one company, firm or sole trader in the service, created by its first user, who becomes its owner. A legal entity may hold several organisations, and several legal entities may form a group.

1.5 Owner, admin, and the other roles: what an organisation's own settings call them. Owners have every permission in their organisation and decide who else joins it.

1.6 Client user: a person your organisation invites into its client portal to see what it shares with them.

1.7 Customer content: everything your organisation and its users put into the service: reports, their data and PDFs, files, scan data, drawings, registers, requests, messages, timesheets, documents, settings and the personal data in any of them.

1.8 Issued report: a report that a person in your organisation has signed and issued through the service, which the service then locks.

1.9 Plan: the Free plan, a trial, or one of the paid plans described on the pricing page, with the limits shown there and in the application; or an enterprise agreement signed separately.

1.10 Merchant of record: Paddle.com Market Ltd and its affiliates ("Paddle"), which sells subscriptions to the service in its own name.

2. Who may use the service

2.1 The service is for business and professional use: inspection, testing, welding, fabrication and asset-integrity companies, the freelance technicians and engineers who work for them in the course of a business, and their clients' staff. It is not offered to consumers. By accepting these terms you confirm that you act in the course of a business, trade or profession and not as a consumer, and that you are at least eighteen years old.

2.2 You give accurate details when you sign up and keep them current. You keep your password, your second sign-in factor and any API token or link code to yourself and to the people in your organisation entitled to use them. You are responsible for everything done under your account and under your organisation's credentials, and you tell us at once at [email protected] if you believe any of them has been compromised.

2.3 Owners decide who joins their organisation, with which roles, and which of its clients receive portal access. We act on an owner's or admin's instructions given through the application and are entitled to treat them as the organisation's.

2.4 People and records that issued reports refer to are deactivated, never deleted, so that the record of what was issued stays complete. A person who leaves your organisation keeps their account for their other organisations.

3. The service

3.1 The applications are described on their websites and in the help pages. Each is a tool for recording, calculating, presenting, signing and sharing work that your qualified people do. In brief: an application for writing, signing, issuing and delivering inspection reports; one for welding and fabrication management; one for planning ultrasonic scans; one for probability-of-detection and sizing statistics; and one for thickness monitoring. The features available to you depend on your plan.

3.2 We may improve, change or retire features. Where a change reduces what your paid plan includes, we tell owners at least thirty days in advance, and you may cancel before it takes effect.

3.3 An application or feature marked beta, preview or coming is unfinished. We offer it so that you can try it; we may change or withdraw it at any time, and section 16 applies to it in full.

3.4 The service is used through the applications' websites, their desktop application and, on paid plans, their API. We may set and change fair-use and rate limits to protect the service for everyone.

4. Your content

4.1 Customer content belongs to your organisation. You give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, display, process and back up customer content, and to let our sub-processors do the same, only as needed to provide the service to you, to keep it secure, to meet our legal obligations and to exercise our rights under these terms. We claim no other right in it.

4.2 You are responsible for your content: for having the right to upload it, for its lawfulness, for its accuracy, and for the personal data in it. You are the controller of that personal data; we process it for you under the data processing agreement, which forms part of these terms.

4.3 Do not put into the service more personal data than the work requires, and do not put in special categories of personal data (health, biometrics, criminal records and the like), payment card numbers or government identification numbers unless a feature expressly asks for them.

4.4 An issued report cannot be changed; that is what makes it verifiable. A correction is a new revision, and a report issued in error is withdrawn with a reason and stays on record. You accept this design. The same applies to signed timesheets and to the audit log.

4.5 You may export your organisation's data at any time: an owner takes an export of every record and, if wished, every file, from the application. Section 12 says why you should.

4.6 We may remove or disable access to content that we reasonably believe breaks the law or these terms, or that a court or authority orders us to remove, and will tell you where the law allows.

5. Your clients and client users

5.1 You may invite your clients' people into your client portal at no charge, and they do not count towards your seats. You decide whom to invite and what to share with them, and you are responsible for both. A client user may only use the portal for the business of the organisation that invited them, and sections 10, 16 and 17 apply to them as they apply to you.

5.2 What a client user does in the portal (accepting a report, approving a change of scope, signing a timesheet, setting a minimum thickness) is a dealing between you and your client. We record it and are not a party to it.

5.3 A verification page is public. Anyone holding a PDF of your issued report may open it and check that the file matches the one you issued. The page shows the report's number, revision, your organisation's name, the issue date and whether the report was withdrawn or superseded, and nothing else. By issuing a report you agree to this.

5.4 Where you link your organisation to a client's own system (a client link) or to another application of the family, data passes between them on your and your client's instructions. We are not responsible for a system that is not ours.

6. Professional responsibility

6.1 The service does not inspect, test, weld, measure, decide or certify anything. It records, calculates and presents what your people enter, under their direction and judgement. Responsibility for the inspection or work, for the method, procedure and acceptance criteria applied, for the personnel's qualifications and certifications, for the equipment's calibration, for every result and disposition, and for every report, timesheet, plan and other document issued through the service, stays entirely with your organisation and its qualified personnel.

6.2 The service ships no acceptance criteria, tables or texts from any standard, code or specification. You enter your own limits and your own procedure references, and you are responsible for their correctness and for your right to use them. A check that the service makes before a report is issued flags a possible contradiction; it never decides a result and it may miss one. The absence of a flag is not confirmation that a report is correct.

6.3 Statistics that the service derives from your data (corrosion rates and remaining life, repair rates, probability-of-detection curves, sizing accuracy, coverage of a scope, margins and costs, readiness and the like) are indicative calculations from the inputs you provided, by the method stated on their page. They depend on the quality and completeness of your data. Check them before relying on them, and do not treat them as a certification, an engineering assessment or professional advice.

6.4 Signatures, reviews and acceptances recorded in the service are electronic records of who did what, when. Whether they satisfy a legal, contractual or regulatory requirement for a signature in your country or your client's is for you to establish.

6.5 Verification (section 5.3) confirms only that a file is byte-for-byte the one issued through the service and has not been changed since. It does not vouch for the inspection, the inspector, the method or the results.

6.6 Features for hours, rates, pay and estimates calculate figures from the rates and entries you give them. They are not payroll, tax, accounting or legal advice, and you are responsible for your statutory obligations to your people and your tax authorities.

6.7 You will comply with the laws, codes, standards, client specifications and professional rules that apply to your work, including those on the retention of inspection records, and you will not rely on the service as your means of complying with them.

7. AI features

7.1 AI features are off until an owner of your organisation switches them on. While they are on, the documents and text that your people choose to submit are sent to Vultr to produce a draft, within a monthly allowance that depends on your plan.

7.2 AI output is a draft. It is used only once a person in your organisation has confirmed it, and that person's name is recorded. AI can misread, omit and invent. You check every draft as you would a draft by a new employee, and you alone are responsible for what you confirm.

7.3 Do not submit to AI features content you are not entitled to share with our AI provider. We do not use your content to train AI models and do not allow our provider to.

8. Plans, the trial and payment

8.1 A new organisation starts on the plan shown when it is created: a free trial of a paid plan for the period shown there, with no payment card required, or the Free plan. When a trial ends and nothing has been bought, the organisation moves to the Free plan. Nothing is deleted; new work follows the Free plan's limits.

8.2 Paid plans are sold by Paddle, our merchant of record, under Paddle's own terms of purchase, which you accept at checkout. Paddle takes payment, charges the taxes due on it and issues the invoice. Prices are in US dollars unless the checkout says otherwise. Payment card details are given to Paddle and never reach us.

8.3 A subscription renews automatically for the period chosen (a month or a year) until it is cancelled. You may cancel at any time in your billing settings; your plan then runs to the end of the period paid for and moves to the Free plan. Refunds follow our refund policy.

8.4 Each plan's limits (seats, reports, storage, applications, add-ons) are shown on the pricing page and in the application. When you reach one, the application tells you and the affected action waits until you raise your plan or make room. Client users never count towards seats.

8.5 We may change prices. A change applies to you from your next renewal after we have given owners at least thirty days' notice; you may cancel before then.

8.6 If a payment fails or is late, we may limit the organisation to the Free plan's features after notice, and we may suspend it if the amount stays unpaid for thirty days. Issued reports stay readable and verifiable throughout.

8.7 An enterprise agreement, a plan granted to you by us, or a free or discounted plan given for testing, evaluation or goodwill, is on these terms unless the agreement says otherwise, and may be withdrawn at the end of the period stated or, where none is stated, on thirty days' notice.

9. Our obligations

9.1 We provide the service with reasonable skill and care and keep the security measures described on our security page and in the data processing agreement: organisations kept apart in the application and the database and tested to stay apart; encryption in transit; files reached only through short-lived links; an append-only activity log; backups of our systems; and two-factor sign-in available to everyone.

9.2 We work to keep the service available at all times, but we do not promise uninterrupted or error-free operation and give no service-level commitment unless an enterprise agreement contains one. We may interrupt the service for maintenance, which we try to announce in advance and to schedule outside working hours in your region, and we may interrupt it without notice to deal with a security risk, an attack or a fault.

9.3 We give support by email at [email protected] during our working hours and through the help pages. Response times are not guaranteed unless an enterprise agreement says so.

10. Acceptable use

10.1 You will not, and will not let anyone using your organisation's access: use the service to break the law, to infringe anyone's rights, or to harass or defraud anyone; try to reach, read or change another organisation's data or the service's own; probe, scan or test the service's security without our written permission; disrupt or overload it; upload malicious software; copy, reverse-engineer, decompile or build a competing service from it, except to the extent a law allows despite this clause; resell, rent or share access with anyone outside your organisation and its client users; use automated means to collect data from it other than through its API within the published limits; remove our notices from it; or misrepresent a document as issued or verified through the service when it was not.

10.2 You are responsible for the systems you connect to the service (your single sign-on provider, your webhook endpoints, your client links) and for what they do with the data they receive.

10.3 You confirm that neither you nor your organisation is the subject of sanctions or export restrictions that would prohibit us from providing the service to you, and that you will not use the service for a purpose those laws forbid.

11. Suspension

11.1 We may suspend an account, an organisation or a feature, in whole or in part, where we reasonably believe that it is being used in breach of section 10, that its credentials have been compromised, that its use threatens the security or integrity of the service or of others' data, that the law or an authority requires it, or where a payment is overdue as section 8.6 says. We tell you first where we can, and we lift the suspension once the cause is removed.

12. Your copies, and loss of data

12.1 You keep your own copies. You are responsible for keeping your own copies of your customer content, for checking them, and for storing them as long as your own obligations require. The service gives you the means: the PDF of every issued report, which anyone can verify; the export of your whole organisation, which an owner can take at any time; and the desktop application, which backs up your organisation's records and files to your own computer on a schedule. Use them.

12.2 Our backups are ours. We back up our systems to recover the service as a whole after a failure. Those backups are not a substitute for yours, they are not designed to restore one organisation or one record on request, and we do not undertake to do so.

12.3 Deleted means deleted. Content that a person with access deletes, an organisation that an owner closes, or an account that its holder closes, is removed from the service as described in section 13 and leaves our backups as they are rotated. We cannot and will not restore it.

12.4 If we lose it. If customer content is lost, damaged or corrupted because of a fault in the service for which we are responsible, our only obligation, and your only remedy, is to use reasonable efforts to restore it from our most recent backup that holds it. We are not liable for content lost or damaged through your or your users' acts or omissions, through a deletion by a person with access, through a failure of your equipment, software or connection, through a service or system that is not ours, or through an event described in section 19.

12.5 Copies on your devices. The desktop application and the offline mode keep a copy of your data on your own computer. Protecting that computer, and what happens to the copy on it, is your responsibility.

12.6 Your inspection records. Many clients, codes and regulators expect inspection records to be kept for years. The service is not an archive for that purpose. Section 13 says how long we keep your data after you stop paying for or close an organisation; keeping it longer is yours to arrange, with the means in 12.1.

13. Ending use

13.1 You may stop using the service at any time. A person closes their own account on their account page; it closes in every application, can be reopened by us within thirty days at the holder's request, and is anonymised after that: name, email address, phone and password are removed, and only the records that others' documents depend on (a signature on an issued report, an audit entry) keep the name they recorded.

13.2 An owner closes an organisation in its settings, after taking an export. From that moment its workspace, portal, share links, API and links to other systems stop answering, and its people lose access to it. For ninety days we can reopen it at an owner's request. Within thirty days after those ninety days we delete its customer content: its files from storage, including every version, and its records from our database, with the personal data of its people anonymised as in 13.1. We keep only the verification record of each issued report (its number, revision, your organisation's name, the issue date, the fingerprints of its PDFs, and whether it was withdrawn), so that a PDF already given to a client can still be checked, and the records that the law requires us to keep. Deleted content leaves our backups as they are rotated.

13.3 An organisation that is not closed stays, on the Free plan if nothing is bought, with its content kept and readable as long as these terms allow. We may close an organisation that has had no sign-in for twenty-four months, after sixty days' notice by email to its owners, and 13.2 then applies.

13.4 We may end this agreement with you, and close an organisation or an account, on thirty days' notice by email where we stop offering the service in your region or as a whole, and at once where you are in serious or repeated breach of these terms, where the law requires it, or where an invoice remains unpaid sixty days after the date Paddle set. Where we end it without your being at fault, Paddle refunds the unused part of a period you have paid for.

13.5 Sections 4.1 (for the time we hold your content), 6, 12, 13, 14, 15, 16, 17, 18, 20 and 21 survive the end of this agreement.

14. Intellectual property

14.1 The service, its software, design, documentation, templates, glossaries, trade marks and everything in it that is not customer content is ours or our licensors', protected by copyright and other laws. We give you a non-exclusive, non-transferable right to use the service during this agreement, for your organisation's business, on these terms. No other right is given, by implication or otherwise.

14.2 Report templates you make, the forms you upload to make them, and the output of your templates are customer content. Our own templates and the glossary remain ours; you may use them in your reports and may not extract them to use elsewhere.

14.3 You may show your own name, logo and colours in your portal and on your reports, and you confirm you are entitled to. We may name your organisation as a customer only with your consent.

14.4 If you give us suggestions or feedback, we may use them without obligation to you.

14.5 The service includes open-source and third-party components under their own licences, listed in the application where their licences require it.

15. Confidentiality

15.1 Each of us will keep the other's confidential information confidential and use it only for this agreement. Yours includes your customer content; ours includes the service's non-public workings, security measures and pricing not published. The duty does not cover information that is public without a breach, that the receiver already had, that it received lawfully from someone else, or that it must disclose by law, in which case it tells the other first where the law allows. The duty lasts for five years after the end of this agreement, and for customer content for as long as we hold it.

15.2 We do not look at your customer content except to provide the service, to investigate a suspected breach of section 10, to answer your support request, or where the law requires it, and then only as far as needed and by staff bound to confidentiality.

16. Warranties and disclaimers

16.1 We warrant that we provide the service with reasonable skill and care, that we have the right to grant the licence in section 14.1, and that we comply with the data processing agreement. You warrant that you have the authority to accept these terms, that your content and your use of the service comply with section 4 and section 10, and that you hold the qualifications, certifications and approvals your work requires.

16.2 Apart from the warranties in 16.1, and to the fullest extent the law allows, the service is provided as it is and as it is available, and we exclude every other warranty, condition and term, express or implied, including any implied term of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, completeness, non-infringement, or that the service will be uninterrupted, timely, secure or free of errors. We do not warrant that the service's checks, calculations, statistics, translations, AI drafts, verification pages or any other output are correct or complete, that reports issued through it meet any standard or specification, or that the service meets your or your clients' requirements or any regulatory requirement that applies to you.

16.3 Beta, preview and free features, the Free plan, and any period for which nothing is paid are provided without any warranty at all.

16.4 We are not responsible for services and systems that are not ours, including Paddle's checkout, your payment provider, your identity provider, your clients' systems, the networks between you and us, and the AI provider's model.

17. Limitation of liability

17.1 What cannot be excluded. Nothing in these terms excludes or limits a liability that the law that applies does not allow to be excluded or limited: in particular, liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for a deliberate breach of these terms.

17.2 What is excluded. Subject to 17.1, we are not liable to you or to anyone claiming through you, whether in contract, in tort (including negligence), for breach of statutory duty or otherwise, for: (a) loss of profit, revenue, business, contracts, anticipated savings or goodwill; (b) loss of, damage to, corruption of, or inability to reach, data or customer content, except as 12.4 says; (c) the cost of procuring substitute services; (d) any claim brought against you by your client, your client's client, your personnel or any other third party, including a claim about an inspection, a result, a disposition, a report, a certificate, a timesheet, an estimate, a plan or a statistic; (e) a fine, penalty, sanction, loss of certification or accreditation, or regulatory action imposed on you; (f) a failure, defect or rework of the item, weld, structure or asset inspected or planned; or (g) any indirect, special, incidental, punitive or consequential loss or damage, whether or not it was foreseeable or we were told of it.

17.3 The cap. Subject to 17.1 and 17.2, our total aggregate liability to you and to everyone claiming through you, for all claims of whatever kind arising in any period of twelve months, is limited to the total amount paid for the service by your organisation (through Paddle or under an enterprise agreement) in the twelve months before the event that gave rise to the first such claim; or, where nothing was paid in that period (the Free plan, a trial, a preview, a free or granted plan), to one hundred United States dollars.

17.4 Why. You acknowledge that the service is a tool used under the direction of your qualified personnel, that you keep your own copies as section 12 requires, that we have no control over the inspections, decisions and documents you make with it, and that the fees reflect this allocation of risk. You would not be offered the service on these prices without these limits.

17.5 Time for claims. To the extent the law allows, a claim against us must be brought within twelve months after the event that gave rise to it, or it is waived.

17.6 Separate limits. Each paragraph of this section and of section 16 applies separately. If any part of either is held unenforceable, the rest stands, and the unenforceable part is replaced by the nearest enforceable limitation.

18. Your indemnity

18.1 You will defend, indemnify and hold us, our affiliates, personnel and sub-processors harmless from every claim, demand, loss, liability, cost and expense (including reasonable legal fees) arising from or connected with: (a) your customer content; (b) an inspection, test, measurement, weld, plan, calculation, result, disposition, report, certificate, timesheet, estimate or other work or document that you or your personnel carried out, made or issued, with or without the service; (c) a claim by your client, your client's client, your personnel, a certification body or an authority relating to your use of the service; (d) your or your client users' breach of these terms, of the law, or of a third party's rights; (e) personal data you put into the service in breach of section 4 or of the data processing agreement; or (f) your use of AI output. We will tell you promptly of a claim, let you conduct its defence at your cost, and give reasonable help at your cost; we may take part through our own lawyers, and you will not settle a claim in a way that admits fault on our part or binds us without our written consent.

19. Events beyond our control

19.1 We are not liable for a failure or delay caused by an event beyond our reasonable control: a failure of the internet or of a provider's network, hosting or data centre; power failure; a denial-of-service or other attack despite reasonable protection; an act of government, embargo or sanction; war, civil unrest, terrorism; fire, flood, earthquake or epidemic; a labour dispute not involving our own staff; or a change in the law. We tell you of such an event where we can and resume as soon as we can. If it lasts more than sixty days, either of us may end this agreement on notice, and Paddle refunds the unused part of a period paid for.

20. Governing law and disputes

20.1 These terms, the data processing agreement, the refund policy and every dispute or claim arising out of or in connection with them or with the service, contractual or not, are governed by the law of the Republic of Kazakhstan, without regard to its conflict-of-law rules.

20.2 Before starting proceedings, each of us will tell the other in writing what the dispute is and what it asks for, and we will try for thirty days to settle it in good faith between people with authority to do so.

20.3 Subject to 20.2, the courts of the Republic of Kazakhstan with jurisdiction over our registered address have exclusive jurisdiction over every such dispute, and each of us submits to it. We may nevertheless seek an injunction, or the enforcement of a judgment, in any court with jurisdiction.

20.4 These terms are written in English, and the English text prevails over any translation we publish for convenience. Where the law of your country requires a contract in another language, the English text still governs between us as far as that law allows.

21. General

21.1 The whole agreement. These terms, together with the data processing agreement, the refund policy, the privacy notice, the sub-processors list, the pricing page and any enterprise agreement we sign with you, are the whole agreement between us about the service. They replace every earlier discussion, proposal and statement, and neither of us relies on a statement not set out in them, except a statement made fraudulently. In a conflict, an enterprise agreement prevails over the data processing agreement, which prevails over these terms, which prevail over the policies and pages.

21.2 Changes. We may change these terms. We tell owners at least thirty days before a material change takes effect, by email and in the application, and publish the date of the current version here. If you do not accept the change, cancel before that date; using the service after it means you accept it. A change required by law, or that only extends what you may do, may take effect on publication.

21.3 Notices. We give you notice by email to your organisation's owners at the addresses in their accounts, or in the application. You give us notice by email to [email protected], or by post to [địa chỉ bưu chính]. A notice by email is received on the working day after it is sent.

21.4 Assignment. You may not transfer this agreement or your organisation without our consent, which we will not unreasonably withhold where a legal successor continues the same business. We may transfer it to an affiliate or to a successor to our business on notice to you, and may use subcontractors as the data processing agreement allows.

21.5 Severance and waiver. If a provision is held invalid, the rest stands, and the provision is applied as far as the law allows. A failure to enforce a right is not a waiver of it.

21.6 Independence. We are independent contractors. Nothing in these terms makes us partners, agents, employees or fiduciaries of each other, and no one else has a right under them, apart from the persons named in section 18 and our successors.

21.7 Paddle. Where you buy a subscription, your purchase contract is with Paddle on Paddle's terms, and Paddle is responsible for payment, invoicing, taxes and refunds; the service itself is provided by us on these terms. Nothing here reduces a right you have against Paddle under its terms or the law.

22. Contact

[tên đơn vị vận hành], [địa chỉ bưu chính]. Write to [email protected].

Last changed: 18 October 2026.